Troubleshooting
Troubleshooting
Any issue with our product? Here are the steps to resolve it.
I created a ticket, when can I expect an answer?
Response Time ExpectationsOur support team is committed to providing timely responses to all customer inquiries. Here's what you can expect:Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, conf...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer?Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need.What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Me...
I see a blue screen, what should I do?
Blue Screen TroubleshootingA blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do:Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwar...
My PC's fan makes a strange noise...
Computer Fan Noise TroubleshootingUnusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem:Common Causes• Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working harde...
Workstations
I created a ticket, when can I expect an answer?
Response Time ExpectationsOur support team is committed to providing timely responses to all customer inquiries. Here's what you can expect:Standard Response Times High Priority Issues: 2-4 hours (system outages, security incidents, data loss) Standard Issues: 4-8 hours (feature requests, conf...
I don't find my answer in the knowledge base, what should I do?
Can't Find Your Answer?Don't worry! Our knowledge base is constantly growing, and we're here to help when you can't find what you need.What to Do Create a support ticket - This is the fastest way to get help Be specific about what you're looking for Include context about your situation Me...
I see a blue screen, what should I do?
Blue Screen TroubleshootingA blue screen (BSOD) is a critical Windows error that causes your system to stop. Here's what to do:Immediate Steps Don't panic - this is usually fixable Note any error codes displayed Restart your computer If it happens again, try Safe Mode Common Causes Hardwar...
My PC's fan makes a strange noise...
Computer Fan Noise TroubleshootingUnusual fan noise can indicate various issues, but most are easily resolved. Here's how to diagnose and fix the problem:Common Causes• Dust buildup - Most common cause of fan noise • Worn bearings - Fans can wear out over time • Overheating - System working harde...